Privacy Policy

This Privacy Policy explains how Rooster Bet Casino may collect, use, store and protect information when players visit the website, create an account, use casino services or contact support. It is intended to provide clear, general information for players in Australia about privacy and personal data. By using the website, players should read this policy together with the applicable Terms and Conditions and any other notices shown during registration or account use.

Rooster Bet Casino operates under licences issued by the Comoros Autonomous Islands (AOFA), reference ALSI-202508056-FI2, and the Tobique Gaming Commission in New Brunswick, e-gaming licence number 0000002.

Information we may collect

To provide online casino services, Rooster Bet Casino may handle information that identifies a player or is connected with a player’s account. The information collected depends on how the website is used, which services are requested and what information is needed to meet security, verification and legal requirements. Players should provide information that is accurate, current and complete, and should update it if circumstances change.

Account and contact details

This may include a player’s name, date of birth, residential or contact details, account login information and communication preferences. It may also include information supplied when a player registers, updates an account, requests assistance or takes part in account-related activity. Login credentials are used to help secure access and should not be shared with another person.

Identity and verification information

We may request information or documents used to confirm identity, age, residency or account ownership. Depending on the circumstances, this can include identity documents, proof of address, photographs or other information needed for verification. Verification material may be reviewed to help prevent underage access, impersonation, fraud, money laundering and other prohibited or unlawful activity.

Payment and transaction records

When a player deposits, withdraws or otherwise uses a payment method, we may handle payment-related details, transaction history, account balances and information needed to process or review the transaction. Payment providers may handle payment information under their own privacy notices. We may retain records of deposits, withdrawals, gameplay-related activity and account adjustments so that transactions can be completed, checked and recorded appropriately.

Technical, device and usage information

When the website is accessed, technical information may be collected, such as an internet protocol address, browser type, device type, operating system, language settings, time zone, pages visited, approximate location based on technical information, referring website and information about how the website is used. This information can assist with website operation, security, performance, troubleshooting and the detection of unusual activity.

Communications and support information

If a player contacts support, we may keep the messages, account details provided during the conversation and information needed to investigate or respond to the request. We may also keep records of complaints, requests, responsible gaming discussions, verification enquiries and other communications connected with an account.

How and why information is used

Personal information is used only for relevant business, service, security and compliance purposes. The purposes may include the following:

Creating, administering and maintaining a player account.
Providing access to casino games, account functions and related website services.
Processing deposits, withdrawals and other account transactions.
Confirming a player’s identity, age, residency and entitlement to use the services.
Carrying out security, fraud prevention, anti-money laundering and responsible gambling checks.
Detecting, investigating and preventing suspicious, dishonest, unlawful or prohibited activity.
Responding to questions, complaints, technical issues and support requests.
Maintaining website functionality, improving performance and understanding how players use the website.
Sending service messages about accounts, transactions, security, changes to services or other important matters.
Sending marketing communications where permitted and where the player has provided the required consent or preference.
Meeting applicable legal, regulatory, tax, accounting, reporting and record-keeping obligations.
Protecting the rights, property, systems and safety of players, the website and other people.

Where information is no longer needed for a relevant purpose, it may be deleted, anonymised or securely disposed of, subject to legal, security and operational requirements. Some records must be kept for a period required by law even after a player closes an account. This can include identity, transaction, account and communications records. The applicable retention period may depend on the type of record and the reason it was collected.

Marketing choices

Players may receive marketing communications only where appropriate consent or another permitted basis applies. Marketing messages may include information about services, website features or offers. Players can withdraw consent or unsubscribe from marketing at any time by using an available unsubscribe option, changing account preferences where available or contacting support. Withdrawing marketing consent does not stop essential service, security or transaction messages.

Sharing information

Information may be shared where reasonably necessary to operate the website and provide services. Recipients may include payment and technology providers, identity and verification providers, fraud prevention services, customer support providers, professional advisers, auditors and other service providers working on relevant tasks. Information may also be disclosed where required or permitted by law, in response to a valid request, to protect rights and safety, or in connection with an investigation or dispute.

Service providers may process information on behalf of the website and may be located in Australia or another country. Where information is handled across borders, reasonable steps may be taken to support its security and appropriate handling. Players should also review the privacy notices of third parties that process information directly, including payment providers and external websites reached through links.

Cookies, security and data storage

Cookies and similar technologies

The website may use cookies and similar technologies. Cookies are small files or data elements stored on a device that can help remember preferences, support account functions, keep sessions secure, measure website performance and understand general usage. Some cookies may be necessary for the website to work, while others may assist with analytics, personalisation or marketing where permitted.

Players can manage or restrict cookies through their browser settings. Blocking or deleting certain cookies may affect account access, website features or the way pages operate. Browser settings differ, so players should check the help information for the browser or device they use. Where a cookie preference tool is provided, players may also use it to review available choices.

Keeping information secure

Reasonable technical, administrative and organisational measures may be used to protect personal information from unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, authentication procedures, monitoring, secure communications and staff or provider obligations to handle information appropriately. No website, electronic transmission or storage system can be guaranteed to be completely secure.

Players are responsible for keeping account credentials confidential, using suitable device security and logging out where appropriate. If a player believes that an account has been accessed without permission, they should contact support promptly and provide enough information to allow the concern to be reviewed. We may ask questions or request verification before making account or information changes.

Account closure and retention

Closing an account does not necessarily result in the immediate deletion of every record. Information may need to be retained for legal, regulatory, financial, security, dispute resolution or fraud prevention purposes. Records retained for these reasons will remain subject to appropriate handling and protection. When retention is no longer required, information may be removed or anonymised in accordance with applicable procedures.

Player privacy rights and requests

Subject to applicable requirements and reasonable verification, players may have rights in relation to their personal information. These rights can include asking what information is held, requesting access to a copy, asking for inaccurate or incomplete information to be corrected, requesting deletion where there is no continuing reason to retain it, and withdrawing consent to marketing. Other rights may apply depending on the circumstances and the way the information is handled.

How to make a data request

To exercise a privacy right, ask a question about personal information, request access, request correction, request deletion or withdraw consent to marketing, contact support@roosterbetcasino.best. The request should explain what is being requested and include enough information to help identify the relevant account. Do not send unnecessary payment card details, passwords or other sensitive information in an email.

For security, we may need to verify the identity of the person making a request before providing information or changing an account. This may involve asking for details already associated with the account or requesting suitable verification. A request may be refused, limited or delayed where this is permitted or required, including where responding could affect another person’s privacy, compromise security, interfere with fraud prevention or conflict with a legal record-keeping obligation.

Corrections and complaints

Players should contact support if information is inaccurate, out of date or incomplete. We will consider the request and update relevant records where appropriate. If a player has concerns about how information has been handled, they should first contact support@roosterbetcasino.best so the issue can be reviewed. Any complaint should include a clear description of the concern and the preferred method of response.

Changes to this policy

This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology, business processes or applicable requirements. The latest version will be made available on the website and will apply from the date shown or from the time it is published. Players should review this page periodically, particularly before continuing to use the website after a significant update.

If any part of this policy is unclear, players can contact support@roosterbetcasino.best for privacy assistance. This policy provides general information and does not reduce any privacy rights that apply to a player under Australian law or other applicable requirements.