Terms & Conditions

These Terms & Conditions explain the rules that apply when you access or use Rooster Bet Casino. Please read them carefully before creating an account, depositing funds or participating in any gambling activity. By using the website, you acknowledge that you have read, understood and agreed to these terms, together with any additional rules displayed for particular games, promotions or services.

Rooster Bet Casino operates under licences issued by the Comoros Autonomous Islands (AOFA), reference ALSI-202508056-FI2, and the Tobique Gaming Commission in New Brunswick, e-gaming licence number 0000002.

1. General terms

These Terms & Conditions form an agreement between you and the operator of Rooster Bet Casino. They apply to the website, mobile services, customer account functions, games, payment facilities and other services made available through the platform. Additional terms may apply to specific games, promotions, competitions or features. Where additional terms apply, they will be made available before or during the relevant activity and should be read together with these terms.

Rooster Bet Casino may update these terms from time to time to reflect changes to the website, services, technology, legal requirements or business practices. The latest version will be published on the website. Where a change is material, reasonable notice may be provided through the website or another appropriate method. Continuing to use the website after an update takes effect indicates acceptance of the revised terms.

You are responsible for ensuring that your use of the website is lawful in the place where you are located. Access may be restricted in some jurisdictions. You must not use the website where online gambling is prohibited or where you are not legally permitted to participate.

Eligibility and account registration

You must meet the applicable legal age requirement and any other eligibility requirements before opening or using an account. You must provide accurate, current and complete information during registration and keep that information updated. An account must be registered in your own name and may only be used by you.

You may be asked to verify your identity, age, address, payment method or other information before using certain services, making withdrawals or continuing to access your account. Verification checks may include requests for identity documents or other reasonable evidence. If you do not provide requested information, or if information cannot be verified, access to some or all services may be delayed, restricted or suspended.

Do not create more than one account unless expressly authorised.
Do not allow another person to access or use your account.
Keep your username, password and other security details confidential.
Notify the operator promptly if you believe your account has been accessed without permission.
Do not register an account on behalf of another person or provide misleading information.

2. Accounts, funds and wagering

You are responsible for checking that the details shown in your account are correct before confirming a transaction. Deposits must be made using a payment method that belongs to you or that you are authorised to use. The operator may reject, reverse or investigate transactions where there are concerns about ownership, security, fraud, money laundering or compliance with applicable requirements.

Funds held in an account must be used only for lawful gambling activity or other permitted services. You must not use the website to transfer funds to another person, process payments on behalf of a third party, or use the account for any unlawful purpose. The operator may request further information about the source of funds where this is reasonably necessary.

A wager is generally treated as accepted when it is recorded by the relevant system. You should check the details of a wager before confirming it. Once accepted, a wager may not be cancelled unless the relevant game rules, promotion terms or applicable law allow cancellation. If there is a clear technical, pricing or processing error, the affected transaction may be reviewed and corrected in accordance with applicable requirements.

Game results and account records maintained by the platform will generally be used to determine the outcome of play, subject to investigation of an error, system failure or other issue. If a game is interrupted, the operator may take reasonable steps to restore the game, settle the transaction or otherwise resolve the matter fairly and consistently with the applicable game rules.

Withdrawals and payment reviews

Withdrawal requests may be subject to account verification, payment checks, security reviews and any applicable game or promotional conditions. Withdrawals may normally be returned only to an account or payment method held in your name, unless another method is permitted. Processing arrangements can vary according to the payment provider and the information required to complete checks.

You are responsible for any fees, taxes or charges that may apply to your transactions under the rules of your bank, payment provider or jurisdiction. You should retain transaction records and review your account history regularly. If you notice an unauthorised transaction or an error, contact the operator through the available website support channel as soon as possible.

3. Promotions, prohibited conduct and suspension

Promotions, bonuses, rewards and promotional campaigns may be subject to separate terms. Those terms may explain eligibility, qualifying deposits, wagering requirements, expiry periods, game restrictions, maximum permitted benefits and withdrawal conditions. You should read the relevant promotional terms before opting in or participating. If promotional terms conflict with these general terms, the specific promotional terms will apply to the relevant offer to the extent of the conflict.

The operator may withhold, remove or adjust a promotional benefit where there is a breach of promotional terms, an error, suspected misuse or conduct intended to obtain an unfair advantage. Any action taken will be subject to applicable law and relevant account records.

Prohibited conduct

You must use the website fairly and lawfully. Prohibited conduct includes attempting to manipulate games or systems, exploiting errors, using automated tools without permission, interfering with website security, submitting false information, engaging in fraud, colluding with other users, using stolen payment details, or attempting to avoid applicable account, identity or responsible gambling controls.

The operator may suspend or close an account where there are reasonable concerns about a breach of these terms, unlawful activity, fraud, security, identity, payment activity or responsible gambling safeguards.
An account may also be restricted where required by law, a competent authority, a payment provider or another relevant service provider.
During a review, deposits, wagers, withdrawals or other account functions may be temporarily unavailable.
Where an account is closed, any remaining balance will be handled in accordance with applicable law, verification requirements and the circumstances of the closure.
You must not attempt to open a replacement account after suspension or closure unless the operator confirms that you may do so.

The website may sometimes be unavailable because of maintenance, technical faults, internet or telecommunications problems, third-party services or events outside reasonable control. The operator will take reasonable steps to maintain the services but does not guarantee uninterrupted or error-free availability.

4. Responsible gambling, privacy and complaints

Gambling should be treated as entertainment, not as a way to make money or recover losses. Only gamble with money you can afford to lose and set personal limits before you begin. Avoid gambling when upset, tired, under the influence of alcohol or drugs, or when it may interfere with work, study, family or other responsibilities.

Responsible gambling tools and support options may be available through the website. These may include deposit or spending controls, time reminders, activity information, temporary breaks, account restrictions or self-exclusion. If gambling is no longer enjoyable or is causing concern, stop playing and seek support from an appropriate gambling help service in your state or territory.

You may request account restrictions or self-exclusion using the processes made available on the website. A self-exclusion request is intended to prevent access for the selected period or in accordance with the applicable process. You must not try to bypass a restriction by opening another account or using another person's account.

Privacy and communications

Personal information is handled in accordance with the website's Privacy Policy. Information may be collected and used for account administration, identity and age verification, payments, customer support, security, responsible gambling measures, legal compliance and service improvement. You should review the Privacy Policy for information about collection, use, disclosure, storage and your available privacy choices.

You agree that the operator may send service-related communications about your account, transactions, security, verification and changes to the website. Marketing communications will be managed in accordance with applicable law and any preferences or choices made available to you.

Complaints and governing principles

If you have a question, dispute or complaint, review the available help or support options on the website and provide clear information about the issue, including relevant transaction or account details where appropriate. The operator may need time to investigate, review records and request further information. You should retain copies of communications and supporting documents.

Nothing in these terms is intended to exclude, restrict or modify any right or remedy that cannot lawfully be excluded, restricted or modified under Australian consumer law or other applicable requirements. To the extent permitted by law, your use of the website is subject to the laws and courts applicable to the relevant service and your location.

If any provision of these terms is found to be invalid or unenforceable, that provision will be read down or removed to the minimum extent necessary, and the remaining provisions will continue to apply. A failure to enforce a provision immediately does not mean that the provision has been waived.